Emotional customer data transformed into action!
The experience management platform to go further, faster.
THE MAIA-BE SOLUTION
How does the Maia-BE solution work?
2 visually engaging interfaces accessible via a webapp: no integration required!
- A consumer interface that collects customer feedback and emotions, analyzed through the 4 P.E.A.K. dimensions
- A brand interface with a dashboard that gives you access to performance indicators and action plans that are automatically generated by Maia-BE’s behavioral algorithm. Result: easier and better decision making for employees in charge of the customer experience.
Data Collection
Post-purchase digital conversations to grow and improve the connection between you and your customers
Data Analytics
A P.E.A.K. score to measure, track and analyze the emotional value of your customer experiences
Data Activation
Automated action plans to facilitate decision-making for your strategic and operational teams
Want to know more about the Maia-BE solution?
They trust us
We love your alternative and resolutely modern vision
Chloé
Head of Customer Experience
I didn’t think we could get so many insights in so few questions.
Sophie
Head of Consumer & Market Insights
The actions to take are super clear, we know exactly where to start.
Charlotte
Head of Customer Excellence
our partners
