How does the Maia-BE solution work?

2 visually engaging interfaces accessible via a webapp: no integration required!

  • A consumer interface that collects customer feedback and emotions, analyzed through the 4 P.E.A.K. dimensions
  • A brand interface with a dashboard that gives you access to performance indicators and action plans that are automatically generated by Maia-BE’s behavioral algorithm. Result: easier and better decision making for employees in charge of the customer experience.

Data Collection

Post-purchase digital conversations to grow and improve the connection between you and your customers

Data Analytics

A P.E.A.K. score to measure, track and analyze the emotional value of your customer experiences

Data Activation

Automated action plans to facilitate decision-making for your strategic and operational teams

Want to know more about the Maia-BE solution?

They trust us

We love your alternative and resolutely modern vision


Head of Customer Experience

I didn’t think we could get so many insights in so few questions.


Head of Consumer & Market Insights

The actions to take are super clear, we know exactly where to start.


Head of Customer Excellence

our partners

Would you like to receive our newsletter ?