Maia-BE is delighted to have participated in the 2022 CX1 World Conference.
CX1 World is the largest free online CX conference of the year, and Maia-BE’s cofounders Anne-Laure de Broissia and Caroline Egal gave the masterclass: “Transform your CX Management by Integrating Customer Emotion”.
Client experience used to be just a transaction, but today’s world demands an evolution of this mindset, moving from simple transactions to emotion, and from mere satisfaction to happiness. In this masterclass, you will discover CX solutions that bring emotion back into the picture by leveraging customer emotion and the science behind experience. Maia-BE’s proprietary PEAK framework will empower you to transform your CX Management and leave with concrete ideas to put into action today.